Suggested Questions

In the middle of the screen, you will see the Suggested Questions section. This section contains a list of pre-programmed questions that are designed to assist you with common inquiries. You can either click on these questions to send them directly into the chat or edit them to better fit your needs before sending.

• Suggested Questions: Click on any question to send it directly to the chat.

• Edit and Send: Modify the suggested question as needed and then send it into the chat.

If you have a question you’d like added to an agent built for you—or if there’s a frequently asked question you think should be included for broader use within your company—please reach out to your admin. They can update and tailor the agent’s suggested questions to better fit your needs.