Suggested Questions

In the middle of the screen, you will see the Suggested Questions section. This section contains a list of pre-programmed questions that are designed to assist you with common inquiries. You can either click on these questions to send them directly into the chat or edit them to better fit your needs before sending.

• Suggested Questions: Click on any question to send it directly to the chat.

• Edit and Send: Modify the suggested question as needed and then send it into the chat.

If you have a suggested question you would like to add to a specific agent created for you, or if you think there is a commonly asked question for an agent used within your company, please contact your admin. They can update and customize the suggested questions for the agent to better meet your needs.