# Setting a Default Agent

**Setting a Default Agent:**

To set a default agent for a user in our application, follow these steps:

1. **Navigating to the Users Section:**
   * Log in to the admin panel using your credentials.
   * Look for the "Manage Users" tab in the menu bar or navigation panel.
   * Click on the "Manage Users" tab to access the users' section.

     <figure><img src="/files/XirCoMw4GVjl1MflFpMK" alt=""><figcaption></figcaption></figure>
2. **Viewing Users:**
   * Upon accessing the manage user's section, you will be presented with a list of users registered in the system.
   * The list may include user details such as email addresses and first and last names.
   * Use the filtering options to narrow down the list of users based on specific criteria such as email address, first name, or last name.

     <figure><img src="/files/4eY4VEJKJN01b0SXpO9h" alt=""><figcaption></figcaption></figure>
3. **Accessing the User Panel:**
   * Click on the user's name or username to access their user panel.

     <figure><img src="/files/XMxJ3xQqfYvQNDGY6r9p" alt=""><figcaption></figcaption></figure>
4. **Adding a Default Agent:**
   * In the user panel, navigate to the "Agents" section.
   * This section displays the agents currently assigned to the user.

     <figure><img src="/files/Y4X2PLZYTmGQ1b1CVqkA" alt=""><figcaption></figcaption></figure>
5. **Selecting the Agent:**
   * Look for a dropdown menu labeled "Default Agent" within the Agents section.
   * Click on the "Default Agent" dropdown menu to select the default agent being assigned to the user.
   * Choose the desired agent from the dropdown menu or search results.
6. **Saving Changes:**
   * Once you have selected the default agent, ensure your selection is correctly displayed in the 'Default Agent' dropdown menu.
   * Click save and exit the user panel to save the changes.

**Note:** Setting a default agent for a user grants them immediate access to that agent upon signing in to the platform. Ensure that you assign agents to users based on their roles and responsibilities within the organization.

#### Additional Information:

* **Company Admin Privileges**: Please note that only users with company admin privileges can access the admin panel and manage users and agent assignment.


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