Roles

In our system, there are four distinct user roles, each with specific permissions and responsibilities. Below is an overview of each user role:

1. Company Admin:

   • The Company Admin role is the highest level of authority within the system.

   • Responsibilities:

     • Manage all aspects of the system, including user accounts, groups, agents, and settings.

     • Configure system-wide settings and permissions.

     • Access all features and functionalities of the admin panel.

   • Permissions:

     • Full control over user management, including creating, deleting, and modifying user accounts.

     • Access to all system settings and configurations.

     • Ability to assign roles and permissions to other users.

     • Complete access to all features and functionalities of the system.

2. User:

   • The User role represents standard users of the system who perform day-to-day tasks.

   • Responsibilities:

     • Perform assigned tasks within the system based on their role and permissions.

     • Access and utilize features and functionalities assigned to them by the Company Admin.

   • Permissions:

     • Limited access to system settings and configurations.

     • Ability to perform tasks assigned to them by the Company Admin.

     • Access to features and functionalities relevant to their role.

3. Monitor:

   • The Monitor role is responsible for monitoring activities and generating reports within the system.

   • Responsibilities:

     • Monitor user activities, interactions, and system performance.

     • Generate reports and analytics based on collected data.

   • Permissions:

     • Access to monitoring tools and reporting functionalities.

     • Ability to view and analyze user activities and system performance metrics.

     • Limited access to system settings and configurations.

4. Compliance:

   • The Compliance role ensures adherence to regulatory requirements and internal policies within the system.

   • Responsibilities:

     • Enforce compliance standards and regulations within the organization.

     • Audit user activities and ensure compliance with company policies.

   • Permissions:

     • Access to compliance-related tools and functionalities.

     • Ability to perform audits and enforce compliance standards.

     • Limited access to system settings and configurations.

Note: User roles can be customized and tailored to meet the specific needs and requirements of your organization. Additionally, users can be assigned multiple roles or custom roles based on their responsibilities within the system.