Consuming the Results

Once you've accessed the compliance section of the platform, you can view any past search in the company and analyze its results.

Analyzing Search Results:

1. Use the search feature in the 'My Activity' or 'All' tab to narrow down the list of searches based on the search name/title, user who created the search, or search text.

2. Click the desired search to view its results.

3. Click a search result to view its detailed information in the results panel.

4. The results panel contains two sections to review:

Risk Results:

• Text Prompt: Displays the prompt that was sent to the agent.

  
• Conversation: Click the button labeled 'Go To Conversation' to view the full chat transcript.

  
• Language: Describes the language in which the chat was written.

  
• Country: Displays the country in which the conversation was initiated

  
• IP Address: Displays the IP address of the user who initiated the conversation.

  
• Is In European Union: Displays whether or not the user who initiated the conversation is a part of the European Union.

  
• Flagged: Displays whether or not the conversation has been reviewed and flagged in the Monitoring section of the application.

  

Risk Reports:

This section displays the scanner violation(s) that occurred within the conversation. To learn more about our proprietary scanners and their functionalities, click here.