Consuming the Results
Once you've accessed the compliance section of the platform, you can view any past search in the company and analyze its results.
Analyzing Search Results:
Use the search feature in the 'My Activity' or 'All' tab to narrow down the list of searches based on the search name/title, user who created the search, or search text.
Click the desired search to view its results.
Click a search result to view its detailed information in the results panel.
The results panel contains two sections to review:
Risk Results:
Text Prompt: Displays the prompt that was sent to the agent.
Conversation: Click the button labeled 'Go To Conversation' to view the full chat transcript.
Language: Describes the language in which the chat was written.
Country: Displays the country in which the conversation was initiated
IP Address: Displays the IP address of the user who initiated the conversation.
Is In European Union: Displays whether or not the user who initiated the conversation is a part of the European Union.
Flagged: Displays whether or not the conversation has been reviewed and flagged in the Monitoring section of the application.
Risk Reports:
This section displays the scanner violation(s) that occurred within the conversation. To learn more about our proprietary scanners and their functionalities, click here.
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