Initiating a Chat

Step-by-Step guide to initiating a chat

1. Accessing the Chat Interface

   • Navigate to the application by logging in with your username and password.

   • Upon successful login, you will be directed to the home screen of the application.

1. Selecting an agent

   • Locate the 'Select Agent' dropdown menu on the left side of the screen. This menu contains the agents currently available to you.

   • Click on the dropdown menu to expand the list of available chat agents.

   • Select the agent that best corresponds to the type of chat you wish to initiate. For example, options may include "General Inquiry," "Human Resources," "Sales," etc.

   • Click on the selected agent to proceed.

2. Attaching a File (If Applicable)

   • Depending on the selected agent, you may have the ability to attach files, such as .pdf or .docx files.

   • If file attachment is supported for the chosen agent, look for a designated "Attach File" button or icon within the chat interface.

   • Click on the "Attach File" button/icon to open the file selection dialog.

   • Browse your device's file system to locate the file you wish to attach.

   • Select the desired file and click "Open" or "Attach" to include it with your chat message.

3. Initiating the Chat

   • Once you have selected the appropriate chat option and attached any necessary files, proceed to initiate the chat by typing your message in the chat window.

To watch a video demonstration, click here.

Additional Information:

• Prompt Clearly: Be sure to communicate your questions and inquiries clearly and concisely within the chat interface. The average response time is approximately 10-15 seconds though some responses may take longer depending on the complexity of the task.