Initiating a Chat

Step-by-Step guide to initiating a chat

  1. Accessing the Chat Interface

    • Navigate to the application by logging in with your username and password.

    • Upon successful login, you will be directed to the home screen of the application.

  2. Selecting an agent

    • Locate the 'Select Agent' dropdown menu on the left side of the screen. This menu contains the agents currently available to you.

    • Click on the dropdown menu to expand the list of available chat agents.

    • Select the agent that best corresponds to the type of chat you wish to initiate. For example, options may include "General Inquiry," "Human Resources," "Sales," etc.

    • Click on the selected agent to proceed.

  3. Attaching a File (If Applicable)

    • Depending on the selected agent, you may have the ability to attach files, such as .pdf or .docx files.

    • If file attachment is supported for the chosen agent, look for a designated "Attach File" button or icon within the chat interface.

    • Click on the "Attach File" button/icon to open the file selection dialog.

    • Browse your device's file system to locate the file you wish to attach.

    • Select the desired file and click "Open" or "Attach" to include it with your chat message.

  4. Initiating the Chat

    • Once you have selected the appropriate chat option and attached any necessary files, proceed to initiate the chat by typing your message in the chat window.

To watch a video demonstration, click here.

Additional Information:

  • Prompt Clearly: Be sure to communicate your questions and inquiries clearly and concisely within the chat interface. The average response time is approximately 10-15 seconds though some responses may take longer depending on the complexity of the task.

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